How to set up your eSIM

It takes about two minutes. Install it at home, on Wi-Fi, before you fly — then switch it on when you land.

Before you start

• Your phone supports eSIM and is unlocked — dial *#06#; an EID number confirms it.
• You are on Wi-Fi while installing.
• An eSIM can normally be installed only once — do not delete it until your trip is over.
• Keep your normal SIM in the phone for calls and texts; the travel eSIM is data-only.

If you cannot scan the QR code

Every phone can install an eSIM by entering its SM-DP+ address and activation code by hand — both are on your order page, formatted as LPA:1$<address>$<code>.

Common problems

“Unable to add cellular plan” / “Invalid QR code”

Almost always one of three things: you are not on Wi-Fi, the QR has already been installed on another phone, or the phone is carrier-locked. Check the EID trick above to confirm the phone is unlocked and eSIM-capable.

Installed fine, but no service after landing

Turn Data Roaming ON for the travel line, then toggle Airplane mode. If it still shows no service after a few minutes, select the network by hand: Settings › Cellular › Network Selection, turn off Automatic, and pick a local network from the list.

It says connected, but nothing loads

Your phone is probably still routing data through your home SIM. Set mobile data to the travel line, and on iPhone turn off “Allow Cellular Data Switching”.

I deleted the eSIM by mistake

Unfortunately an eSIM profile can normally only be installed once, so the original QR will not work again. Get in touch with your order number and we will sort it out.

Can I use my normal number while travelling?

Yes. Calls and texts keep working on your home line as long as it stays in the phone. Just keep its data roaming switched off so you are not charged for it.

I got a low-data or plan-ending notice

It means your eSIM has about 200 MB or less of data left, or its plan ends within a day. Your eSIM keeps working until the data runs out or the plan period ends. The usage the network reports can be a few hours behind what you have really used, so treat the figure as approximate. If you need more, buy a new plan for the same destination and install it as a second eSIM on your phone; the one you have now carries on until it runs out.