Refund Policy

Your eSIM is a digital product, delivered instantly

An eSIM is a digital product delivered once your payment is confirmed — your QR code and activation details appear on your order page, usually within seconds. This policy sets out the cases where we refund you. Nothing in it limits your statutory rights.

When we refund you

Subject to applicable law, we will refund you when:

• We could not deliver. If we take your payment and provisioning then fails, we will refund the order to your original payment method, through the bank that took the payment.
• The eSIM was never usable and the fault is ours or our supplier’s — for example a profile that cannot be installed, or one that will not connect anywhere in its coverage area.
• You were charged twice for the same order.

When we generally do not refund you

Because an eSIM is a digital product that cannot be “returned” once issued, we generally do not refund an order once:

• The activation code has been installed and the plan has been used.
• Your device turned out to be locked to a carrier or does not support eSIM — checking this before you buy takes under a minute; see the setup guide.
• You bought a plan for the wrong destination and it has already been activated.
• You deleted the eSIM profile from your device — an eSIM profile can normally only be installed once, and a free replacement may not be possible.
• The plan expired unused at the end of its validity period.

This list describes our usual practice, not a blanket refusal — if something unusual happened, tell us. Nothing here limits rights you have under consumer law in your own country that cannot be limited by contract.

Your statutory rights

Nothing in these terms or in this policy limits any right you have under applicable consumer law, including any right of withdrawal or any remedy for a faulty or non-conforming product. The cases in which we refund you, described above, are in addition to those rights.

How to request a refund

Email info@goeasysim.com with your order link and a description of what went wrong.

Send complaints to info@goeasysim.com; we will respond within a reasonable time.

How a refund is paid

We are the seller, so refunds are our responsibility. We refund to the original payment method where possible, through Ameriabank, the bank that took the payment. How long it takes to appear on your statement depends on your bank or card provider and on Ameriabank, which are outside our control, so we cannot promise a number of days. A refund is made in the currency you paid in, for the amount you paid (or the part refunded). If your card is in another currency, any conversion by your card issuer or bank is outside our control, so we cannot promise the exact amount you will see on your statement.

Promotional codes

Whether a promotional code can be used again after a refund depends on the code’s own terms.

Free promotional orders

If you redeem a free promotional code, nothing is charged for that order, so there is nothing to refund. The rest of this policy, which is about payments, does not apply to it.

If we cannot issue a free order, we will let you try again where the code is still valid.