Terms of Use

These terms, and who they are with

These terms govern your use of goeasysim.com and the eSIM data plans sold through it. By buying a plan or using the site, you agree to them. If you do not agree, please do not use the service.

The site is operated by an individual entrepreneur registered in the Republic of Armenia, trading as GoEasySim.com. In these terms “we”, “us” and “our” mean that individual entrepreneur. Your contract of sale for an eSIM is directly between you and us.

Name

Suren Gasparyan

Trading as

GoEasySim.com

Status

Individual entrepreneur registered in the Republic of Armenia

Registration number

26737618

Contact

info@goeasysim.com

Send complaints to info@goeasysim.com; we will respond within a reasonable time.

What we sell

We sell prepaid mobile data plans delivered as an eSIM — a SIM card that is installed by software rather than posted to you. We are a reseller: we do not operate a mobile network, and the plans are provided over the networks of mobile operators in your destination, sourced through a wholesale supplier.

A plan is a data-only product. It does not include a phone number, and it does not provide calls or SMS unless a specific plan says otherwise. You keep your own number on your existing SIM.

Every plan page states the data allowance, the validity period, and the countries covered. Those are the terms of that particular plan and they form part of these terms when you buy it.

Your device must be compatible — please check first

An eSIM only works on a phone that both supports eSIM and is carrier-unlocked. A phone locked to a network cannot install our eSIM, and there is nothing we can do from our side to unlock it.

Checking this takes under a minute and our setup guide shows you how. Please do it before you buy. It is your responsibility to confirm your device is compatible, and buying a plan for an incompatible or locked device is not on its own a reason for a refund once the eSIM has been issued to you, subject to your rights under applicable law.

Ordering and delivery

You do not need an account to buy. You give us an email address, choose a plan, and pay. Creating an account afterwards is optional and simply collects your orders in one place.

Your order is accepted when your payment is confirmed. We then buy the matching eSIM from our supplier and your QR code and activation details appear on your order page, usually within seconds. The order page is how we deliver the product, and the link to it is yours — keep it. Treat the activation code on it like a password: anyone who has it can install your eSIM.

Occasionally a supplier takes longer than usual. If your order page still shows the order as in progress after a few minutes, leave the page open or come back to it; if it has not completed, contact us at info@goeasysim.com.

Payment

We are the seller on every purchase. Card payments are taken on a secure payment page hosted by Ameriabank, a bank that handles the card transaction for us. Ameriabank is not the seller and is not a party to your contract of sale; we are responsible for the sale, for refunds and for customer support.

The price shown before you pay is the amount we charge for the order. Prices are shown in US dollars, or in Armenian dram if you choose dram (the default for visitors in Armenia). You are charged in the currency shown at checkout, for the amount shown. Dram prices are converted from our US-dollar prices at a rate based on the Central Bank of Armenia exchange rate and rounded up to the nearest 10 dram; the rate in effect when the order is created applies. If your card is in another currency, your card issuer may convert the amount and charge its own fees. Card details are entered on Ameriabank’s payment page and are not intended to be received or stored by us.

Promotional codes

From time to time we may offer a promotional code that discounts the price of a plan. A code has no cash value, cannot be exchanged for cash, and is limited to one code per order. We may change or withdraw a code at any time; a code applies only where it is valid when you pay.

A valid code reduces the plan price before you pay, and the discounted total is the amount you are charged and the amount any refund is based on.

Using your plan

• Validity starts on activation. A plan’s validity period runs from the moment the eSIM connects to a network in the covered area, not from when you buy it — so you can buy before you travel. The plan then expires at the end of that period whether or not the data is used up.
• Unused data is not carried over and is not refundable at the end of the validity period.
• One installation. An eSIM profile can normally only be installed once. If you delete it from your phone, it may not be possible to reinstall it; if the fault is ours or our supplier’s, we will resolve it as described in the Refund Policy.
• Coverage is the local operator’s. Speeds, available network generations and coverage depend on the operators in your destination and on conditions we do not control. We cannot guarantee a particular speed, and a plan may be subject to the network’s own fair-use policy.
• Tethering may be restricted on some plans and networks.

Refunds and cancellation

An eSIM is a digital product delivered immediately. Our Refund Policy sets out when we refund you — for example if we cannot deliver, or for a faulty eSIM or a duplicate charge — and how to ask. Nothing in these terms limits your statutory rights, including any right of withdrawal.

Refunds are paid back to the original payment method where possible, through the bank that took the payment.

If you redeem a free promotional code, nothing is charged and there is nothing to refund; if we cannot issue the eSIM, we will let you try again where the code is still valid. See the free promotional orders section of the Refund Policy.

Accounts

If you create an account you are responsible for keeping your password to yourself and for what happens under your account. Use a password you do not use anywhere else — your account can show your activation codes.

Tell us promptly if you think someone else has access to your account. You can sign out at any time, and you can ask us to close your account.

If you use password reset, you may be signed out on your devices. eSIMs you have already saved on a phone stay on that phone.

Acceptable use

You agree not to:

• Use a plan for anything unlawful, or in breach of the laws of the country you are in.
• Resell, sublicense or commercially redistribute plans bought here without our written agreement.
• Use plans for machine-to-machine deployments, permanent roaming, bulk SIM farms, or any use that is not ordinary personal travel use.
• Send spam or operate a network abuse, fraud or scanning operation over the connection.
• Attempt to circumvent a plan’s data allowance, validity period or fair-use limits.
• Probe, scrape, overload or interfere with the site, or attempt to access another customer’s order or account.

We may suspend or cancel an order, or close an account, where we reasonably believe this section has been breached or where we detect fraud or payment abuse; to the extent permitted by law, we may keep the payment for an order cancelled for that reason.

Availability of the service

We work to keep the site and fulfilment available, but we do not promise it will be uninterrupted or error-free. We may change, suspend or withdraw plans, destinations or features — including because a supplier withdraws them. Where a change affects an order you have already paid for and we cannot deliver it, we will refund you.

Our responsibility to you

We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for unforeseeable loss, and we do not exclude or limit our liability where it would be unlawful to do so — including for death or personal injury caused by our negligence, or for fraud.

To the extent permitted by law, our total liability to you in connection with an order is limited to the price of that order, and we are not liable for indirect or consequential loss or for loss of profit. Nothing in these terms limits liability that cannot lawfully be limited.

We do not control the mobile networks your plan runs on, and we are not liable for their coverage, speed or outages.

Intellectual property

The GoEasySim.com name, logo, site design and content belong to us or our licensors, and you may not copy or reuse them without permission. Third-party materials, such as destination photographs, are credited where required.

Changes to these terms

We may update these terms — for example when we add features or change how fulfilment works. The version that applies to your purchase is the one published when you placed the order. The “last updated” date at the top always reflects the current version.

Governing law

These terms are governed by the laws of the Republic of Armenia, where we are registered, and the courts of the Republic of Armenia have jurisdiction over any dispute. If you are a consumer, you keep the benefit of any mandatory protections of the law of the country you live in, and nothing in these terms limits them, including any right to bring proceedings there.